Timberland Reviews

Hello. Timberland products getting very bad colity.. this year I brought three fair of shoes those are worldwide.. philippines.Bangladesh etc and each one is very cheap colity. I have been buying from more than a 10 year's and this is my last time by from Timberland. No more any product. Very very bad 😭

I ordered a pair of euro hikers from Timberland recently. After my first day of wearing them they started falling apart at the seams around the toe. After returning them I received a credit rather than a refund. So I was forced to buy another pair of boots or lose my money. So I bought another pair of boots using the money that was credited to me and was given a tracking order for days ago. To this day my boots have not been picked up or left Virginia and they are supposed to be here by tomorrow in Oregon. I took time off this weekend to be able to go hiking and camping and I need these boots for my hike…. Now I do not have the proper footwear for my hike and will be going in tennis shoes or not at all. Thank you timberland for your bad customer service and poor boot quality. You didn’t ruin my last summer hike but you sure didn’t help make it any better thanks.

Bought a bottle of renewbuck cleaner, when delivered instructions were all in French !! Cannot submit a query online - asking if I am a robot and no further options.

Slow delivery and poor after-sales support. Easier to buy from a retailer in the UK.

Same as others have said. Bought several pairs of Timberland when they offered them with a lifetime warranty. All of them had the same problems without being worn, crack and separated soles. Was able to exchange one pair at a Timberland store before they closed it, now the company has changed verbiage and all warranties are now 1-year and I have a bunch of new timberlands that are all broken. We have used shoes decades older that don't have this problem.

Order a few items from Timberland CH they had one item that was cancelled. (out of stock) 3 days delivery which is good and products look fine. now the time test will begin.

I don't think I'll buy any of their shoes now, made in China cheap rubbish. Doesn't even last for 3 mths, the front of the shoes have already started to peel.
Contacted their customer service, their reply is ''After carefully reviewing all the information that you have provided, we have discussed your situation and I'm sorry to say that multiple factors led us to the decision that the shoes, unfortunately, can not be covered by the warranty.''
It's a joke that they have given me a 15% promo code to buy another pair!! I don't think so never again.

I would have never ordered if I knew you used Yodel. Yeet Or DELiver. Surely Timberland are better than Yodel?

Very frustrating trying to work with customer service … their boots are of very poor quality and the soles came off on the first time I used them, customer service agrees that their boots are of poor workmanship but they refuse to issue a refund or credit.

Do not order online because they have rigged their system to avoid complying with their returns policy. Timberland has intentionally created a sneaky, convoluted process for returns to avoid refunding rather than satisfying customers.
First, Timberland charged me twice for the same order because of a website error. They didn't respond to my request for refunding the erroneous payment. I had to get it through PayPal.
Then the boots were too big and I tried to return them, but they just sent them back to me without any communication. No email or phone call. No message inside. Nothing.
When I reached out to them, their help desk said they had not been packaged correctly. The shoes were in perfect condition, but the box had sticky tape on it and "they don't have any replacement boxes at their factory". The box would cost them less than a dollar.
I had Covid so I got a family member to send it. He went to the post office and Australia Post didn't have a courier bag large enough to fit the giant box their shoes are sent in. That is a sneaky catch-22: They insist that it must be in a courier bag when no such courier bag exists. A great way to pocket people's money rather than focus on good customer service.
The post office staff helped him to package it up. Timberland then sent it back without contacting me. The first I learnt of the problem was simply receiving the shoes back with no note, email, or any communication.
This has been the worst customer experience I've had in years.
The customer service representative on the phone did acknowledge their process is bad and I hadn't done anything wrong at any step in the process. But she can't do anything because the company has terrible policies.
The funny thing is, they could have simply re-boxed the perfectly good shoes and I would have ordered the size down and probably stuck with them for decades. But they went for the short-term rip-off instead.